Come and visit Basil & Co. Grab-&-Go Sweets
Come and visit Basil & Co. Grab-&-Go Sweets
Terms and Conditions
Effective Date: 2024
1. Introduction
Welcome to the website of Basil & Co. (“Company,” “we,” “our,” or “us”). By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with these terms, please do not use our website or services.
2. Services
Basil & Co. provides baked goods, custom desserts, and catering services for events. All products and services are subject to availability.
We reserve the right to modify or discontinue any product or service at any time without prior notice.
3. Orders and Payments
Order Acceptance
All orders are subject to confirmation and acceptance by Basil & Co.
Pricing
Prices for products and services are subject to change without notice.
Deposits
Certain custom orders or catering services may require a non-refundable deposit to secure your order date.
Payment
Full payment may be required prior to delivery or pickup depending on the nature of the order.
4. Custom Orders
For custom cakes and desserts:
5. Cancellations and Refunds
Custom Orders
Deposits for custom orders are non-refundable.
Order Cancellations
Cancellations must be made within the timeframe provided at the time of booking.
Refunds
Due to the perishable nature of baked goods, refunds are generally not provided once an order has been completed or picked up.
If there is an issue with your order, please contact us within 24 hours.
6. Pickup and Delivery
Customers are responsible for:
Basil & Co. is not responsible for damages to products once they have been picked up or delivered.
Customers are also responsible for proper storage and handling of baked goods after pickup or delivery.
7. Allergies and Dietary Information
Our products may contain or come into contact with common allergens including:
While we take precautions, we cannot guarantee an allergen-free environment.
Customers with severe allergies should use discretion when ordering.
8. Intellectual Property
All content on this website—including logos, photos, designs, and written content—is the property of Basil & Co. and may not be reproduced without permission.
9. Limitation of Liability
Basil & Co. shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
10. Changes to These Terms
We reserve the right to update or change these Terms and Conditions at any time. Updates will be posted on this page with the revised effective date.
11. Contact Information
If you have questions about these Terms and Conditions, please contact:
Basil & Co.
706.250.1167
Refund Policy
Effective Date: 2024
1. General Policy
At Basil & Co., we take pride in providing high-quality baked goods and desserts. Because our products are perishable and made to order, all sales are generally final.
However, customer satisfaction is important to us. If there is an issue with your order, please contact us within 24 hours of pickup or delivery so we can review the situation.
2. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
Once a product leaves the possession of Basil & Co., the customer assumes responsibility for proper handling, transportation, and storage.
3. Custom Orders and Event Cakes
Custom cakes and specialty desserts are made specifically for each customer.
4. Order Accuracy
If an order is incorrect due to an error made by Basil & Co., we will work to correct the issue which may include:
Photographic evidence may be required when submitting a concern.
5. Allergy Disclaimer
Our kitchen may handle common allergens including:
While we take precautions, we cannot guarantee an allergen-free environment. Refunds will not be issued for allergic reactions.
6. Refund Determination
All refund requests are reviewed on a case-by-case basis. Basil & Co. reserves the right to determine whether a refund, replacement, or store credit will be issued.
7. Contact Us
If you experience an issue with your order, please contact us within 24 hours:
Basil & Co.
706.250.1167
Copyright © 2026 Basil & Co. - All Rights Reserved.
LICESENED COTTAGE BAKERY
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